Market monitoring

The purpose of the NDIS is to provide reasonable and necessary support to people with a significant and permanent disability to assist in achieving their goals. Participants receive individual budgets from which they choose the providers to support them.

The NDIS Market Report is part of a series of publicly shared reports released by the NDIA as part of the Agency’s commitment to sharing specialist data in addition to the comprehensive quarterly and other reports regularly released to assist stakeholders to understand market trends.

The report compares a number of market indicators across geographical regions and participant characteristics, and it shows the NDIS market is experiencing encouraging growth across most regions.

The aim of this report is to support the purpose of the NDIS by comparing a number of market indicators across geographical regions and participant characteristics to identify “hot spots” where support provision is comparatively lower or higher than the rest of the NDIS market.

The market indicators include utilisation, market concentration, choice and control, participants per provider and provider growth and shrinkage.

If you have any queries on the information in these downloads, please contact:

The NDIS market as at 31 December 2019

The key indicators have been calculated over the period of 1 April 2018 to 30 September 2019 , with a deep dive showing how these indicators differ by region, participant cohort and support category.

Presentation – Market Monitoring – The NDIS Market

Appendices to The NDIS Market report:


The Insights dashboard shows some key metrics on the NDIS market.

The Summary dashboard summarises the market monitoring metrics at regional level.

Note that these are split into ‘Both Supported Independent Living (SIL) and non-SIL’, ‘SIL only’, ‘Non-SIL only’.

All participants (both Supported Independent Living (SIL) and non-SIL)

SIL only

Non-SIL only

The regional dashboards provide detailed information on a specific region. A dashboard for each of the 76 regions in Australia that commenced on or prior to 1 Jan 2019, along with summaries of the regional information for each state and territory, are available.

Regional dashboards

Provider sentiment and satisfaction survey

This page current as of
22 April 2020