Market monitoring

The purpose of the NDIS is to provide reasonable and necessary support to people with a significant and permanent disability to assist in achieving their goals. Participants receive individual budgets from which they choose the providers to support them.

The NDIS Market Report is part of a series of publicly shared reports released by the NDIA as part of the Agency’s commitment to sharing specialist data in addition to the comprehensive quarterly and other reports regularly released to assist stakeholders to understand market trends.

The report compares a number of market indicators across geographical regions and participant characteristics, and it shows the NDIS market is experiencing encouraging growth across most regions.

The aim of this report is to support the purpose of the NDIS by comparing a number of market indicators across geographical regions and participant characteristics to identify “hot spots” where support provision is comparatively lower or higher than the rest of the NDIS market.

The market indicators include utilisation, market concentration, choice and control, participants per provider and provider growth and shrinkage.

If you have any queries on the information in these downloads, please contact: [email protected]

The NDIS market as at 31 December 2020

The key indicators have been calculated over the period of 1 April 2020 to 30 September 2020, with a deep dive showing how these indicators differ by region, participant cohort and support category.

Presentation – Market Monitoring – The NDIS Market

Appendices to The NDIS Market report:


The Insights dashboard shows some key metrics on the NDIS market.

The Summary dashboard summarises the market monitoring metrics at service district level.

Note that these are split into ‘Both Supported Independent Living (SIL) and non-SIL’, ‘SIL only’, ‘Non-SIL only’.

All participants (both Supported Independent Living (SIL) and non-SIL)

SIL only

Non-SIL only

In addition, dashboards for the Local Government Areas (LGAs) within each State or Territory are available. Note that to meet data confidentiality requirements, dashboards for LGAs with 10 or fewer NDIS participants are not provided.

A guide to the Service District and LGA level dashboards is provided here:

Service district and LGA-level dashboards

A summary of the market metrics for each LGA is provided here:

Provider sentiment and satisfaction survey

This page current as of
31 March 2021